Old School Customer Service

Customer service has gotten downsized, outsourced and automated out of existence, so even the thought of dealing with a "customer advocate" without Valium seems like cruel and unusual punishment.  Or maybe you could learn to meditate and if you practiced every day, well in about 30 years your head wouldn't explode whenever you were forced to talk to AT&T.

We can't understand why customer service personnel are at the lowest end of the corporate totem pole and CEO's, most often found at "strategy offsites,"  don't help actual customers and are paid $20 million a year. We lived through that for decades at mammoth corporations and it's insane.

We don't run advertising, direct mail, NASCAR promotions, cross-brand tie-ins, etc, so we don't need a gaggle of high-paid folk to develop, manage and track it, and to manage the various agencies they hire to develop, manage and track it. Here at Nancy Boy, we deploy our people to satisfy the customers we have, not drum up new ones. (Satisfied customers do that for us.)  

What's more, Eric and Jack, the owners of the company, spend most of their time on customer service. There's nothing more important, so when there's an issue to be resolved, we're on it.   If you need assistance now or in the future, let us know.  Reach Eric:  eric at nancyboy dot com   Reach Jack:  jack at nancyboy dot com    Everyone makes mistakes, including us.  It's how we resolve them that separates the Nancy Boys from the B.S. boys.